Read any of the topics below to find improvements or solutions to the problem you’re experiencing.
No Audio – Using HD Encoder
- Verify the Broadcast Audio icon (microphone) in your chat window is not turned off. Click here to see an example.
- Ensure microphone is on and working normally in another program.
- Verify HD Encoder Audio Settings are correct:
– Audio box is checked.
– Device box contains the right microphone.
– Sample Rate is set to 44100. - Close all applications, turn off your machine, disconnect and reconnect external camera cable to ensure tight connection, and restart your machine.
No Audio – Not Using HD Encoder
Verify your computer is using the correct microphone:
- Right-click your mouse when on the streaming page.
- Go to the audio settings.
- Assign the correct microphone. Click here to see an example.
