Sansation

Read any of the topics below to find improvements or solutions to the problem you’re experiencing.

Unable to Start Streaming

1. Verify that your account is approved and active.
2. Verify you have the latest version of Flash installed.
3. Ensure pop-up blocker software is not installed/turned on.
4. Close all applications, turn off machine, disconnect and reconnect network cables to ensure tight connections,

Read any of the topics below to find improvements or solutions to the problem you’re experiencing.

Video Feed in the External Encoder Preview Window is Blank

• Make sure “Output Video” next to “Preview” is checked.
• Verify you are using the current version of the HD Encoder and are using the correct configuration file.

“Video” Section of External Encoder is Unchecked,

Read any of the topics below to find improvements or solutions to the problem you’re experiencing.

Getting Disconnected – Using HD Encoder

1. Connect directly to your network via an internet cable plugged into your machine (instead of connecting wirelessly).
2. Ensure your internet has sufficient bandwidth to support quality streaming:-  Take a speed test to verify your upload speed.
   –  Upload

Read any of the topics below to find improvements or solutions to the problem you’re experiencing.

No Audio – Using HD Encoder

1. Verify the Broadcast Audio icon (microphone) in your chat window is not turned off. Click here to see an example.
2. Ensure microphone is on and working normally in another program.
3. Verify HD Encoder Audio Settings are correct:
   –

The quality of your audio/video stream is determined by several factors. The Ranking Report tool grades these factors on a scale from “Poor” to “Excellent.” If any of your Streaming Quality scores on the Ranking Report are less than “Excellent,” we recommend taking the following steps in order.

1. USE A WIRED CONNECTION

Connect your computer to your router or … Read more..