Archive for July, 2014

Unable to Start a Show

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start show

Read any of the topics below to find improvements or solutions to the problem you’re experiencing.

Unable to Start Streaming

  1. Verify that your account is approved and active.
  2. Verify you have the latest version of Flash installed.
  3. Ensure pop-up blocker software is not installed/turned on.
  4. Close all applications, turn off machine, disconnect and reconnect network cables to ensure tight connections,
Read more..

Video Issues

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video issues

Read any of the topics below to find improvements or solutions to the problem you’re experiencing.

Video Feed in the External Encoder Preview Window is Blank

“Video” Section of External Encoder is Unchecked,

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Connection Issues

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Read any of the topics below to find improvements or solutions to the problem you’re experiencing.

Getting Disconnected – Using HD Encoder

  1. Connect directly to your network via an internet cable plugged into your machine (instead of connecting wirelessly).
  2. Ensure your internet has sufficient bandwidth to support quality streaming:-  Take a speed test to verify your upload speed.
    –  Upload
Read more..

Start Streaming in HD Using the Encoder

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After setting up the Encoder, follow these instructions to view your stream on and other Sites in our Network. If you have any problems with your settings, check out the Tips for Using the Encoder.

If you encounter any problem while trying to stream, contact our support team.

Configure Your Chat Client

With the Flash Media Encoder open, … Read more..

Download the Encoder

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Download the FREE Adobe Flash Media Live Encoder™*

Windows Download

Mac Download

Click the correct link and save the file to a location on your computer.Once the download completes, navigate to the file and open it. Follow the instructions to install the program onto your computer.

Once installed, launch the Flash Media Live Encoder program.

Setting Up the Encoder with

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Check Your Settings to See If You Can Stream in HD

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Before you can broadcast in HD with high quality audio and video, check that your equipment meets the following requirements.

Requirement 1: Processor Speed

You will need a Mac or PC with an i5, i7 or equivalent (AMD, etc.) processor. To check your processor speed.

For Windows users


  1. Click the Start button.
  2. Right click “My Computer” or “Computer.”
  3. Click “Properties.”
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Manual Configuration

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Only follow these instructions if you encountered errors using the Preferred Settings or choose not to use them. If you have downloaded one of the three Preferred Setting files, skip this section and go to Start Streaming in HD using the Encoder to test out your settings.

Below are our recommended settings. Some of these options may not be available … Read more..

Setting Up the Encoder with the Correct Settings

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Once you have downloaded and installed the encoder, you’ll need to configure it with the correct settings. You should use one of the Preferred Settings files provided below. These have been created to work with and provide the best video experience. If you would like to set up the encoder yourself, you can try the Manual Configuration process instead.… Read more..

Interested in Streaming in HD?

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High-definition video gives your stream a high quality, professional look and allows you to look your best. It is very popular with members, and can help improve your placement on the site.

Existing Encoder Users

If you already use the Encoder, go to the Preferred Settings section to download the newest settings file. The settings files were last updated in … Read more..

Tips for Using the HD Encoder

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It’s a good idea to go through these tips after setting up the encoder, even if your video looks fine. If your video looks slow, choppy, or stretched out, these tips can help fix those issues. Contact the performer support team if these suggestions don’t help.

Check Your System Processes

Make sure to check your CPU usage after your begin … Read more..